Last updated onSeptember 20, 2025
Privacy Policy
At TinaMind, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and protect your information when you use our AI-powered intelligent office platform.
1. Information We Collect
Personal Information
- Account information (name, email address, password)
- Personal preference settings
- Payment and billing information
- Communication preferences and locale settings
Content and Usage Data
- Documents, mind maps, and whiteboard content you create
- Chat conversations with our AI assistant
- Files and media you upload to our platform
- Usage patterns and feature interactions
2. How We Use Your Information
- Service Delivery: To provide, maintain, and improve our AI-powered platform features
- AI Processing: To generate AI responses, suggestions, and content recommendations
- Personalization: To customize your experience and provide relevant features
- Communication: To respond to your inquiries and provide customer support
- Security: To protect our platform and users from fraud and unauthorized access
- Analytics: To understand usage patterns and improve our services
3. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information. We may share your data only in these limited circumstances:
- Legal Requirements: When required by law or to protect our rights and users' safety
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive data
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Secure payment processing through trusted providers
Note: We do not store credit card information on our servers. All payments are processed by certified payment providers.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account data: Until you delete your account or request deletion
- Content data: As long as you maintain your account and use our services
- Legal data: As required by applicable laws and regulations
6. Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to certain processing activities
To exercise these rights, please contact us through our customer service channels.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential cookies for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
You can manage cookie preferences through your browser settings.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable data protection laws.
9. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also send you a direct notification.
